New Voice-Mail Phone # for Patients With Difficulty Hearing

Due to patient demand, we have established a voice-mail phone number that our patients who have difficulty communicating over the phone due to hearing loss can call and leave a precise message on a voice mail. This service is available everyone whether new or established with our office.

This avoids frustration and difficulty communicating when talking to our front desk (because you can't hear what we say over the phone).

We will check this voice mail several times a day.

The Audiology Voice-Mail phone number is: 540-316-0588

Of course, if you want to talk to a staff member, you can still call our regular main office number at 540-347-0505.

Physician On-Call Communication System for Free! Thanks Google!

Since 2008, many patients in our practice are quite surprised when they actually reach a physician directly when they call our after-hours number.

What the patients don't realize is that our practice is also quite happy with this set-up!

Why? Well, that after-hours number is actually a Google Voice number and it provides amazing functionality that is FREE that would have costed us thousands of dollars otherwise.

Using Google Voice, the after-hours number can be forwarded to any physician who may be on-call easily and immediately. When the physician answers a call, an automated Google message is heard alerting the physician that the incoming call is from a patient. Should the call get missed, the patient can leave an answering machine message. Google Voice TRANSCRIBES the voice mail message and emails it to the physician's cell phone. This last bit is great as often calls come in while we may be in surgery or on another call.

SO, Google Voice provides options for the physician:

1) Answer an incoming call immediately and be alerted that it is a patient calling

OR

2) Read the transcribed voice mail (imitates an answering service and pager all-in-one) before returning a call

How cool is that... and all for free!

Check out the Google Voice service here.